Refund policy

Last updated: August, 2026

We want you and your pet to be happy with every purchase. Please read our return policy carefully before reaching out.

Return Window

We accept return requests within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

In the same condition as received — unused and undamaged
In its original packaging with all tags attached
Accompanied by your receipt or order confirmation email

How to Start a Return

Please do not send anything back without contacting us first. Because our orders are fulfilled by our supplier partners, return instructions vary by product. Items sent back without prior authorization will not be accepted.

To start a return, contact us at support@shoppawific.com with:

Your order number
The item(s) you wish to return
The reason for the return

We will respond within 1–2 business days with instructions on how to proceed.

Damages, Defects & Wrong Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong product, contact us at support@shoppawific.com within 7 days of delivery.

Include your order number and photos of the issue. We will make it right — either with a replacement or a full refund, at our discretion. You will not be required to return the item in these cases.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, treats, or similar consumables)
Personalized or custom-made items
Items marked as final sale
Gift cards

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your original item (if eligible) and place a new order once your refund has been processed.

Refunds

Once your return has been received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@shoppawific.com.